Return and Refund Policy
(All International Customers - please click here)
We love our products, and realize that not everything is compatible with everyone all the time. If your product is unopened, unused and in excellent condition, it is available for return as per the following within thirty days of purchase, (although books cannot be returned).
Products that have been opened cannot be returned.
However, Bairn Biologics and Pure Essence Labs do have a money back guarantee on their products and these items are available for refund within 60 days.
Please note: Shipping costs are not refundable. All shipping costs are deducted from the invoice and the balance is available for refund to the credit card. This includes all shipping costs to and from the customer.
Damaged shipments - Please let us know within 3 days of receipt if product arrives damaged so we can replace or refund. With products purchased in combination that are unopened such as Candisol / Syntol or our Detox Combo boxes there is a potential for a partial refund, as these products are already discounted.
Sometimes packages are returned to us due to a customer typo when the order was originally placed, or the shipping carrier cannot obtain a signature or access to the delivery address, or on a rare occasion the package is refused at delivery. If the package is returned to us for any reason, all shipping costs incurred are deducted and then the balance is available for a refund.
Insure the items being returned. We highly recommend you insure the items that are being returned in the event the package is lost or damaged.The average package we ship to customers generally costs between $12 and $20 in shipping fees alone, sometimes much higher due to weight.
Once we receive the returned product in excellent condition as per above, we will promptly credit your card.
Return Products to:
2430 W Ruthrauff Rd. Unit #100
Tucson AZ 85705-1948
Please include a copy of your original invoice so we can quickly implement a refund.